Legal
Delivery Policy
Last updated: May 2025
Standard Delivery Zones
| Zone | Estimated Delivery |
|---|---|
| Colombo | 1–2 business days |
| Colombo Suburbs | 2–3 business days |
| Other Districts | 3–5 business days |
Delivery fees are calculated at checkout based on your delivery location.
Orders over LKR 15,000 qualify for free standard delivery island-wide.
General Conditions
- ·Orders are processed Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
- ·Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or regional accessibility.
- ·Once your payment is verified, you will receive an order confirmation email. Tracking details will be provided once your order has been dispatched.
- ·If a delivery attempt is unsuccessful, the courier may contact you directly or leave a notification. Please contact us if your parcel has not arrived within the estimated delivery timeframe.
- ·Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
- ·Please ensure your delivery address and contact number are accurate when placing your order to avoid delays.
Questions about your delivery?
Email us at hello@wearaurex.com.
For urgent delivery assistance, reach us on WhatsApp at +94 71 766 0101 during business hours.