Privacy Policy

Auréx (Pvt) Ltd is a Sri Lanka-based apparel company operating the wearaurex.com website. We respect your privacy and are committed to protecting your personal information.

We collect only the information necessary to process orders, provide customer support, and improve your shopping experience.

Our services are intended for individuals aged 18 and above, or those using the website under the supervision of a parent or guardian.

When you place an order or create an account, we collect personal information including your name, email address, phone number, and delivery address. We also collect your order history.

Payment confirmation details submitted by customers — including payment references and payer names — are used solely for order verification purposes. We do not store card numbers; all payments are made via bank transfer.

We use your information to process and deliver orders, communicate order updates, respond to customer support queries, and improve our products and services. We do not sell or rent your personal data to third parties.

Promotional emails are only sent to users who have opted in to receive marketing communications. You may unsubscribe at any time via the link in any email we send.

We share your delivery address and contact number with our courier partners solely for the purpose of fulfilling your order. We do not share identifiable personal data with any third parties for marketing purposes.

Data may be securely processed and stored using trusted third-party cloud service providers.

Our website uses cookies to maintain your session, remember your cart, and remember your preferences. These cookies are functional and do not track you across third-party websites.

We may use analytics tools to understand website performance and improve your experience. These tools may collect anonymised usage information. You can disable cookies in your browser settings, though some features may not function correctly.

We retain your personal data for as long as your account is active or as required to fulfil orders and comply with legal obligations. You may request deletion of your account and associated data by contacting us at hello@wearaurex.com.

We implement industry-standard security measures including encrypted data transmission (HTTPS) and secure authentication. Account passwords are encrypted and cannot be viewed by our team.

No transmission over the internet is fully secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for your Auréx account.

You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact us at hello@wearaurex.com. We will respond within 14 business days.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our services after such changes constitutes your acceptance of the updated policy.